Customer Care

As an independent, boutique real estate agency, we pride ourselves at Malcolms on being able to provide attentive, personalised service backed by the latest technology, systems and market knowledge.

Malcolm’s is very aware of its dependency on staff and clients. Their feedback and suggestions to improve the company's processes and services are very much appreciated.  If you would be prepared to make a contribution this should be directed to Amanda Stanlake (amandas@malcolms.net.au), Personal Assistant to the CEO, who will acknowledge you and bring your comments to the monthly management meeting for consideration.  If your contribution is by way of a complaint, you will receive a response from the CEO following the monthly meeting unless the matter is of a more urgent nature.

FRANK HELLIER  frei  arei  cea (reiv)
CEO – DIRECTOR
OFFICER IN EFFECTIVE CONTROL

Our Customer Commitment

• Excellent customer service & friendly staff
• Integrity, responsiveness and a passion for customer service
• Knowledgeable sales and property management consultants with a focus on exceeding expectations
• Honesty, direct communication, accountability and results-driven actions

Getting these principles right means our clients will feel compelled to recommend us to their friends and family and our business growth is a reflection on our customer service commitment.