Dear Frank, We would like to thank you very much for providing 5 real estate boards to assist us in promoting our 4th annual Celebrate Mental Health Walk and Festival public event on Wednesday 13 October 2010 during Mental Health Week. Despite the rainy weather the event attracted 500 people and from the feedback your boards attracted participants. As the lead agency for the event we greatly appreciate community involvement in this important occasion to assist in reducing the stigma experienced by those who have mental health issues and to promote mental health for us all. Thanks again to you and your agency for the wonderful support, and to Amanda for her assistance in making the arrangements. Kind Regards, M. Royce Dear Frank, Thank you once again for your ongoing support of our annual Malcolms Art Show. As you are aware, the students really appreciate the awards and are excited for the girls who win them. I would also like to thank you for introducing a new sponsor. We will work on the idea of a "People's Choice" award from the Lobster Cave for next year. Once again, thank you for your donation and for being a real 'friend of the College'. Yours Sincerely, Principal Lehner Dear Mr. Hellier, Thank you for your professional services in the sale of my home in Mt Waverley. The professionalism and attention to me, the customer, were excellent. I wish to particularly point out that I was impressed by your web site, it’s design, targeting and information provided were of immense assistance to me is deciding which agent to use. As you now know I decided on utilizing of the services of your company after evaluating a number of local agents. There was no doubt that your grasp of modern, web based techniques was superior hence the choice made. I was also impressed on the use of the web by you in marketing the property including the production of a video of the house and surrounds. All professionally done and certainly contributing to the eventual successful sale. So, thank you for your service. Yours faithfully, Roger L. Levy Hi Robert, I would like to thank you for the extraordinary service you provided while handling the sale of our home in Edithvale. Thanks to your professional approach, the whole process went smoothly and was virtually stress-free, which was important to us. You provided client care of the highest level, were keen to share your knowledge and expertise and the results, achieved within only a few days from the first advertisements, well exceeded our expectations. Your realistic outlook and honest and very friendly attitude made a whole lot of difference for us. If we were to do this again, we would not look for any other agent. Best regards Hi Frank I would like to take this opportunity to thank you for your support and professionalism in conducting the sale of this property. What should have been a straightforward sale became an unnecessarily stressful experience for us, as well I’m sure, for you. None the less we really appreciated your ongoing support and advice, and believe that the events that ensued were a result of the actions of manipulative and irrational purchasers, rather than anything else. We would have no hesitation in using the services of you and Malcolms in any future real estate matters. Thanks again Hi Frank, We wanted to take the time to say a massive thank you for the support, kindness and care yourself and Robert Puzzolo showed us during the recent sale of unit 9/35 Flinders street mentone. We came back to your company because of your fabulous record with our previous properties but we have to say the amount of contact and care Robert Puzzolo provide us was first class. He was considerate of our difficult circumstances and he truely went above and beyond, even managing to win over his toughest critic Sofia! From the quality of the marketing to the twice weekly updates on our open for inspections Robert embodied the personalised service that Malcoms is famous for. Once again you are the master at your craft and we look forward to meeting again with both of us in better health. Kind regards Selling your home is never an easy thing to do so having a real estate agent who can take the stress out of the process is invaluable. Robert was able to do this for me with a professional, caring manner that was second to none. He took the time to get to know not only the circumstances of my sale but also me as a person and by doing this was able to anticipate and address my concerns. He listened to my objective from the outset and worked hard to achieve that for me. I knew that he had my best interests in mind at all times. He was always available to answer my questions with clear and timely communication. Robert’s skill with design and presentation was a pleasure to watch. I was so surprised at how good my house looked simply from rearranging the furniture. He definitely showed my house to the very best advantage. I hope that I may have learned a little from him to take to my new home, if not I will be asking him for some tips! He worked hard to showcase my home; taking every advantage of each open for inspection, even sweeping the cobwebs from my entertaining area when it was quiet! On the day of the auction he talked me through the process and was very supportive throughout the morning. He made the process smooth and relatively painless. However, what stands out most is his commitment to his work and the incredible effort he makes. Nothing is too much trouble for him and I cannot praise his professional manner too highly. If Robert is selling your home you know you are in good hands. A. Wood Dear Robert, Hi Raffina This e mail is to place on record my profound thanks and gratitude for all your efforts and advice in helping me purchase my property at Tarragon Court Lynbrook. I admire your professionalism, transparency and friendly attitude with which you handled this deal keeping in mind the best interests of all parties ----- the agent, builder and myself, resulting in a win-win situation for all concerned. Your negotiating skills and positive nature made me turn down other potential deals and finally close the deal you presented to me, which, in hindsight, was my best real estate purchase ever . Your efforts to go the extra mile with all your clients is highly appreciated. You would definitely be a boon to your employer and other potential buyers / sellers who would do business through you. I wish you all the best and success in all what you do. Best Regards E. Bourrilhon |